"How long will my order take to arrive?"
Orders are processed and prepared to be shipped within 2-3 business days. Delivery times may take 2-5 weeks from the time of purchase due to the high demand that we are having at the moment.. Sometimes we have special sales with priority shipping e.g. 3-8 days shipping. Shipping times can be found in the product description on all products as well as shipping times sometimes vary depending on the item in particular. Keep in mind that our products are sent out from our main warehouse located in China.
"How does shipping work?"
Gobicyclestyle works with global merchants and top quality manufacturer in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. Our shipping methods for majority of our shipments are USPS, FedEx and DHL.
Because we ship directly from our partners and a lot of our products are high demand, your item(s) may take 2-4 weeks(business days) to arrive. If you buy different items it is possible that you will receive more than one package.
Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well.
24/7/365 ticket and email support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you..
"How can I return an item?"
Refer to our Return Policy HERE If you need further assistance, please send us an email at email@example.com
"How long will it take for you to reply to my message?"
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!
Free Shipping: With our Standard Free Shipping we ship within the United States & Internationally via USPS or FedEx depending on your location. Free shipping does not come with any additional order insurance or warranties on the items shipped. However, both USPS and FedEx does offer insurance on orders shipped therefore for example if your local delivery driver was to make an error with the delivery of your order. You would then need to file a claim with USPS or FedEx to be properly compensated for USPS or FedEx's mistake.